Please note that this page mainly concerns our software products - for queries about our bird news services, see the relevant list of Frequently Asked Questions (right) or email .

We strive to improve our products with every release, and to provide the best technical support we can. In this section you will find solutions to some of the problems that may be encountered while using the BirdGuides products.

If your problem is related to a specific aspect or feature of the BirdGuides product, choose the relevant problem from the following list:

Windows Vista issues

Windows 2000/XP compatibility

Image or video problems

Sound problems

Installing and using your product

BirdLog problems

Macintosh issues

Miscellaneous problems/questions

BWPi

The DVD-ROM Guide to British Birds

British Birds interactive updates

Below are Technical Notes and Software Updates for older versions of our CD-ROMs. Click the relevant link:

Technical notes	Software updates
Version 1	Version 1
Version 2	Version 2
Version 3	Version 3
Version 4	Version 4
Version 5	Version 5
	Version 6

If you can't find the solution to your problem, contact us via email on or telephone on 01909 560992. Before you contact us, check that your question is not dealt with in the Readme file or Help pages supplied with the CD- or DVD-ROM (accessible from the same part of the Start menu as the BirdGuides program).

If possible, it would help if you can tell us:

• your product name and version number
• the version of Windows you're using
• as much information about the problem as possible
• a daytime phone number or email address

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